NZ Audio Warranty

All products we sell have a 1-year Limited Warranty on parts and labour from date of purchase, except for Audioengine products which have a 3-year Limited Warranty on parts and labour from date of purchase.

Your warranty is automatic, so there is no need to register.  

This Limited Warranty applies only to products purchased directly from NZ Audio in New Zealand.  

What is covered

All defective parts or faulty workmanship.

What is not covered

The NZ Audio Warranty does not cover damage caused by accident, misuse, abuse, neglect, excessive moisture, lightning, power surges, other acts of nature, unauthorized product modification or repairs, or failure to follow the instructions provided or available.

What we will do

We will repair or replace any defective parts, at our option, within a reasonable amount of time and free of charge any time during the warranty period. After service, we will be responsible for shipping the product back to you at our expense within New Zealand.

What we ask from you

You will be responsible for shipping or transportation charges directly to NZ Audio at your expense and for providing proof of purchase. We recommend that you keep your proof of purchase and the original shipping materials, as it is important that you package the product so that it will not be damaged during shipping. NZ Audio cannot be responsible for any damages incurred during shipping due to poor packing, so please pack well and insure your shipment.

How to obtain NZ Audio Warranty Service

If you have any questions about your warranty coverage or you think you may need service, please email us. We will do everything we can to answer your questions and resolve any issues as quickly as possible.

Exclusive Remedy

This Limited Warranty is fully transferable provided that the current owner furnishes the original proof of purchase and that the serial number on the product is intact. THE MAXIMUM LIABILITY OF NZ AUDIO SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. IN NO EVENT SHALL NZ AUDIO BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES.

Highet Agencies Ltd trading as NZ Audio.

Christchurch, New Zealand.

August 2017.